Specialty
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The role
The company, a fintech company serving startups and small businesses, is hiring a Customer Support Specialist. You would answer users over chat, email and phone on a fixed shift of Monday to Friday, 11am to 8pm Pacific.
What you will do
- Answer user questions over chat, email and phone
- Handle account requests such as applications, card disputes, missing payments and card shipments
- Teach customers to use the product and turn confusion into product suggestions
- Work with engineering to find bugs and with partner banks to resolve user needs
- Write help articles and FAQs
- Improve internal tools and support processes
What they ask for
- 2+ years in a customer experience or customer support role
- Fixed shift Monday to Friday, 11:00am to 8:00pm Pacific; not a rotating schedule
- Ability to explain complex terminology in clear language
- Calm when handling many tasks at once
- Comfortable talking with startup founders by chat, phone or in person
- Nice to have: retail branch banking experience
What they offer
- Total rewards package of salary, equity (stock options or RSUs) and benefits
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