Specialty
Languages and tools
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The role
The company, a product development tool for software teams, is hiring a Product Support Specialist in the Pacific or Mountain time zones of the US and Canada. The role handles technical customer issues and feeds customer feedback to the product team.
What you will do
- Support customers through onboarding, account setup, debugging and integration questions
- Resolve inbound issues across email, Slack, Twitter and Reddit
- Work with engineering to document and reproduce bugs
- Pass on trends from customer feedback to inform product choices
- Lead selected projects to improve the support experience and internal knowledge sharing
What they ask for
- Excellent communication and customer service skills with a technical or engineering user base
- Ability to adapt communication for non-technical users
- Experience troubleshooting technical issues, including APIs and integrations
- Ability to reproduce bugs across browsers, Windows, Mac and mobile
- Familiarity with SQL, JavaScript, APIs and GitHub is a plus
- Based in the US or Canada, Pacific or Mountain Time
What they offer
- Competitive salary and equity, with early exercise in the US
- Daily meal and coffee stipend
- Paid co-working space or desk
- Health coverage based on country
- 5 weeks paid vacation plus statutory holidays
- 4 months paid parental leave
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.