Specialty
Who is hiring is shown to signed-in users. Create a free account to see the employer and apply.
The role
The company's Vasont Systems division is hiring a Level 2 support specialist for its GlobalLink CCMS products, Vasont Inspire and Astoria. The role handles escalated customer tickets and delivers application training to customers.
What you will do
- Give second-level support for GlobalLink Vasont Inspire and Astoria via ticketing, email and occasional phone
- Investigate issues first-level support could not solve and guide customers to a fix
- Escalate complex issues to Operations, Solution Engineering or Software Engineering
- Deliver private training webinars, record sessions and manage download access
- Update training materials for new software releases
- Track and answer support issues promptly
What they ask for
- Strong written and spoken professional English
- Strong problem-solving skills and a high standard of service
- Able to multitask and prioritize in a fast-paced environment
- Proficient in Word, Excel, PowerPoint, Outlook and web conferencing tools
- Able to work independently and with people from varied cultures
- Interest in XML and customer support is desirable
What they offer
- Medical, dental and vision insurance
- 401k matching
- Child-care provider membership
- Birthday off
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.