Specialty
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The role
The company, an outsourcing company in the Philippines, is hiring an entry-level technical support specialist for a client that sells a conversion optimisation platform to Shopify brands. Fresh graduates are welcome, and the role includes rotating shifts and weekends.
What you will do
- Monitor, troubleshoot and respond to support inquiries in real time
- Open and track Jira tickets and escalate internally
- Learn each customer's business size and goals to give relevant support
- Give guidance on conversion rate optimisation best practice with help from the client's experts
What they ask for
- Fresh graduate with a bachelor's degree in IT, computer science, information systems, software engineering or similar
- Very high level of spoken and written English
- Hands-on HTML and CSS
- Availability for rotating shifts, weekends and on-call coverage
- Internet of 100+ Mbps and a quiet workspace
- Advantages: JavaScript, Shopify, HubSpot or similar CRM, customer support experience, CRO knowledge
What they offer
- Above-market base pay
- Fully remote
- Direct line to client stakeholders
- Growth path to lead or specialist roles
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.