Specialty
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The role
The company is hiring a first-line IT helpdesk agent for a UK-based employer. The role is fully remote from South Africa and works UK hours, 09:00 to 17:00 UK time (11:00 to 19:00 SAST).
What you will do
- Log, triage and resolve first-line support tickets
- Reset passwords and manage user accounts
- Set up and troubleshoot laptops, email and software
- Escalate complex issues with clear notes
- Keep knowledge-base articles accurate and current
What they ask for
- Based in South Africa and able to work 09:00 to 17:00 UK time
- Experience in an IT helpdesk or technical support role
- Experience with a ticketing tool such as Zendesk or Freshdesk
- Working knowledge of Microsoft 365 and Windows
- Clear written English for explaining fixes simply
- Reliable laptop and stable fibre connection
- Nice to have: CompTIA A+, Google Workspace admin, remote support tools such as TeamViewer
What they offer
- Full-time, 100% remote
- Onboarding and support from the recruitment team
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.