Specialty
Languages and tools
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The role
The company, a Vancouver company with a SmartBox key management system, is hiring a bilingual French/English customer service representative based in Morocco. The role covers phone, chat and email support for software and hardware issues.
What you will do
- Support customers in English and French by phone, chat and email
- Troubleshoot software and hardware problems and escalate complex cases
- Manage several tickets at once in a high-volume queue
- Guide customers through SmartBox setup, configuration and features
- Document solutions and flag recurring issues
- Help improve support tools, workflows and the knowledge base
What they ask for
- Based in Morocco
- Fluent French and English, written and spoken
- 2+ years of customer service, preferably technical support or SaaS
- Able to troubleshoot software and hardware logically
- Multitasking across phone, email and chat, with fast accurate typing
- Bachelor's degree in computer science, communications or a related field
- Zendesk, Slack, B2B or enterprise support experience is a plus
What they offer
- Compensation structured as 60% base and 40% performance
- Training and mentorship
- Career development within the company
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.