Specialty
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The role
The company, a global B-Corp, is hiring a project-based Senior Customer Advocate to handle customer inquiries and complaints about its clients' products and services. The role involves calls, troubleshooting and escalations. Candidates must be available during US business hours.
What you will do
- Handle customer consultation calls, troubleshooting, escalations and investigations
- Provide accurate and complete information to customers with courtesy and empathy
- Track problems so issues are prioritised, documented and resolved
- Escalate issues on time to meet internal and external expectations
- Suggest improvements to processes
- Keep up with product and service knowledge by working with the external team
What they ask for
- Bachelor's degree in any field
- 2-3 years of customer service experience by email, phone or chat
- Available for US business hours, with flexibility as operations require
- Basic knowledge of Google Drive, Sheets, Docs and MS Office
- Strong reading comprehension plus verbal and written communication
- Strong phone handling skills
- CRM experience is a plus
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.