Specialty
Languages and tools
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The role
The company is hiring a call centre agent for a UK-based employer. The role handles inbound and outbound calls, is fully remote from South Africa and runs on UK hours, 09:00 to 17:00 UK time (11:00 to 19:00 SAST).
What you will do
- Take inbound calls and resolve queries
- Make outbound follow-up calls where needed
- Record call outcomes accurately in the CRM
- Follow scripts and compliance requirements
- Meet quality and call-handling targets
What they ask for
- Based in South Africa and able to work 09:00 to 17:00 UK time
- Experience in a call centre or phone-based role
- Clear spoken English with a professional manner
- Experience using a CRM or dialler system
- Typing speed and accuracy
- Nice to have: Five9, Aircall, sales or collections calls, UK customers
What they offer
- Full-time, stable role with a UK employer
- Fully remote from anywhere in South Africa
- Room to grow as the business grows
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.