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The role
The company, a Philippines-based outsourcing company, is hiring a Customer Support Specialist for a client in HVAC/R predictive maintenance. The role takes inbound customer calls and schedules contractors for repairs and maintenance, on a rotating schedule aligned with Central Time.
What you will do
- Schedule and support contractors for emergency repairs and maintenance visits
- Answer customer and contractor inquiries by phone, text, email and web
- Enter and manage work orders, jobs and clients on a dispatch board
- Issue purchase orders for service and process payments
- Resolve customer concerns and handle escalations
What they ask for
- Very high level of spoken and written English
- Prior customer service experience across phone, email and chat
- Prior experience in HVAC or a trade-related industry
- Leadership experience and Zoho tools (Desk, Books, CRM) are an advantage
- Stable internet of 100+ Mbps and a quiet workspace
- Monthly rotating shifts including day, mid, night and weekend, aligned with Central Time
- Ability to multitask in a fast-paced setting
What they offer
- Above-market base pay
- Fully remote, long-term role
- Direct line to client stakeholders
- Growth track toward lead or specialist roles
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.