Specialty
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The role
The company, a Philippines-based outsourcing company, is hiring a Technical Support Representative to help customers of SaaS and eCommerce platforms. The role involves troubleshooting, reading HTML and CSS to find root causes, and working with Product and Engineering. Full-time and fully remote.
What you will do
- Answer customers by email, chat and ticketing platforms
- Troubleshoot software, website and integration problems
- Review HTML and CSS to find display or implementation issues
- Reproduce reported issues and document them for escalation
- Monitor support queues to meet SLAs
- Write and update troubleshooting guides and knowledge base articles
What they ask for
- Excellent English communication
- Experience supporting SaaS, eCommerce or web-based platforms
- Working knowledge of HTML and CSS
- Experience with ticketing tools such as Zendesk, Freshdesk, Intercom, Gorgias or HubSpot
- Strong troubleshooting and documentation skills
- Able to work independently remotely
- Nice to have: Shopify, BigCommerce, WooCommerce or Magento, browser developer tools, basic APIs
What they offer
- Salary of 360,000 to 840,000 PHP per year
- Fully remote, long-term role
- Stable full-time schedule
- Opportunity to grow into higher-level roles
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.