Specialty
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The role
The company is hiring a full-time Customer Service Agent for a UK business, fully remote from South Africa on UK hours. You would handle customer queries by email, chat and phone from first contact to resolution.
What you will do
- Answer customer queries by email, chat and phone
- Log and track cases in the helpdesk system
- Resolve issues or escalate them with clear notes
- Process orders, returns and account changes
- Share feedback to improve the service
What they ask for
- Experience in customer service or support
- Clear, friendly written and spoken English
- Experience with a helpdesk tool such as Zendesk or Freshdesk
- Calm approach to complaints
- Based in South Africa; work 09:00 to 17:00 UK time (11:00 to 19:00 SAST)
- Nice to have: live chat, Shopify, UK customers
What they offer
- Salary of R23,000 to R25,000 per month
- Full-time, fully remote role with a UK employer
- Supportive team with room to grow
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.