Specialty
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The role
The company is hiring a Behavioral Health Medical Virtual Assistant for a US healthcare practice offering psychiatric and therapy services in Georgia. Phone coverage is the main duty, alongside insurance verification and scheduling. Full-time, Philippines-based, working Eastern Time hours.
What you will do
- Answer inbound patient calls, make follow-up calls and handle hospital referrals
- Assist with patient intake and patient-facing inquiries
- Verify insurance coverage and eligibility and follow up on prior authorizations
- Support co-pay collection and account balance management
- Schedule new and existing patients and fill slots left by cancellations and no-shows
- Process patient letter requests and use Tebra (Kareo) and Ooma for records and calls
What they ask for
- Previous healthcare experience, preferably in a patient-facing admin role
- Experience with insurance verification and prior authorizations
- Strong professional phone skills with inbound and outbound calls
- Clear spoken and written English
- Reliable attendance, including daily team huddles
- Based in the Philippines; NBI or police clearance required before onboarding
- Laptop or desktop, 25 Mbps internet, noise-canceling headset, webcam and a quiet workspace
- Behavioral health and Tebra/Kareo experience preferred
What they offer
- HIPAA and cybersecurity training and certification provided
- Optional VPN license on request
- Access to HR and contractor support, training and templates
- Time off for client-approved US holidays; paid time off only if the client offers it
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.