Specialty
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The role
The company is hiring a call center representative for a specialty neurology practice. The role handles patient calls about scheduling, insurance authorization and eligibility, and billing. A bilingual Spanish and English profile is also mentioned. Candidates must be comfortable working US Eastern business hours.
What you will do
- Answer and place patient calls on scheduling, authorization, eligibility and billing
- Verify insurance coverage and process pre-authorization requests
- Update patient records in AdvancedMD
- Escalate complex or sensitive cases to clinical or billing staff
- Keep patient information handled in line with HIPAA
- Document call outcomes and follow-up actions
What they ask for
- 2+ years in a healthcare call center, medical billing or patient services role (preferred)
- Working knowledge of AdvancedMD (preferred)
- Experience with insurance verification, eligibility checks or revenue cycle work (preferred)
- Clear, professional phone communication
- Fluent spoken and written Spanish and English for the bilingual profile
- Comfortable working US Eastern business hours
- Reliable home office and stable internet
What they offer
- Remote work setup
- Paid time off and holidays, with extra holiday pay
- HMO coverage and a gym allowance
- Long-term career opportunities
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