Specialty
Languages and tools
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The role
The company, a Philippines-based AI-first outsourcing company, is hiring a Support Specialist for a shared team supporting several clients by phone, email and chat. Support runs 24/7, so rotating day, night, weekend and holiday shifts are required.
What you will do
- Provide customer support by phone, email and chat in a timely way
- Analyze, triage and troubleshoot technical cases and complete troubleshooting steps before escalating
- Take initiative in improving work processes
- Handle several client accounts at once
What they ask for
- Excellent English communication, verbal, written and reading
- 2+ years in customer or technical support
- Stable internet of 100+ Mbps and a quiet, professional workspace
- Flexible for rotating day, mid, night, weekend and holiday shifts across 24/7 coverage
- Ability to learn quickly and manage multiple client accounts
- POS or PMS support experience in hospitality is an advantage
- eCommerce support (Shopify, WooCommerce, ShipStation) and help desk tools (Zendesk, Freshdesk, Zoho, Intercom) are advantages
What they offer
- Above-market base
- Fully remote, long-term role
- Defined processes and structured workflows
- Growth track toward lead or specialist roles
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.