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The role
Responsive Answering Service, which provides contact center and answering services across the United States, is hiring a Customer Service Representative. Full-time work from home, taking high volumes of inbound calls. Evening, weekend and holiday shifts are required as operations run 24/7.
What you will do
- Take high volumes of inbound phone calls
- Follow company policies and procedures to handle calls efficiently
- Meet member engagement targets set by departmental guidelines
- Respond to customer complaints and resolve issues to company standards
- Work across several applications in a fast-paced setting
What they ask for
- High school diploma or GED
- Computer literacy and CRM experience; customer service experience preferred
- Windows 10/11 computer with i3/i5 or Ryzen 3/5 class processor, 8 GB RAM and a headset
- Internet of at least 50 Mbps with ethernet connection
- Full-time availability including evenings, weekends and holidays; split shifts possible
- Able to pass a background check
What they offer
- Paid training program
- Health benefits after 90 days for full-time employees
- PTO for full-time employees
- 401K with matching after one year of service
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