Specialty
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The role
The company is recruiting an intake and insurance authorization specialist for a psychiatric practice serving children, adolescents and adults. The role centers on patient intake calls and NeuroStar TMS insurance authorizations. It involves 150 to 250 calls a day.
What you will do
- Speak with patients by phone to collect demographics, medical history and insurance details
- Prepare patient charts before evaluations
- Manage insurance authorizations and verification in payer portals
- Handle NeuroStar TMS authorizations, documenting medical necessity such as prior antidepressant trials
- Schedule evaluations, follow-ups and patient recall, and collect copays and process refill requests
What they ask for
- At least 2 years of medical experience, preferably in psychiatry or behavioral health
- Strong experience with insurance authorizations and verification
- TMS experience highly preferred; NeuroStar and TrakStar familiarity is an advantage
- Comfortable handling a high call volume professionally
- Experience with scheduling, copay collection and prescription refill requests
- Clear, fluent English
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