Specialty
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The role
The company is staffing a bilingual medical virtual assistant for a pediatric therapy provider in Orlando, Florida offering speech, physical and occupational therapy and ABA. The role handles scheduling, billing, insurance and parent communication. Remote, LATAM preferred, Eastern Time hours.
What you will do
- Handle patient calls, referrals and scheduling requests, and keep schedules current
- Monitor and answer parent messages in GroupMe through the workday
- Work with insurers on eligibility, claims, prior authorizations and credentialing paperwork
- Convert therapy units by CPT code into billable hours and track authorizations
- Build and maintain Excel trackers for schedules, billing hours and therapist productivity
- Keep patient records confidential and support other admin projects
What they ask for
- At least 1 year in a medical office, billing, scheduling or healthcare admin role
- Fluent Spanish and English, written and spoken
- Experience scheduling patients and handling insurance, claims and prior authorizations
- Familiarity with ICD-10, CPT and HCPCS coding
- Strong Microsoft Excel skills, including formulas, sorting and filtering
- Available 7:30 AM to 4:00 PM Eastern Time, Monday to Friday, with camera on during work hours
What they offer
- Full-time position
- Hourly pay of 6 to 7 dollars depending on experience
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