Specialty
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The role
The company is looking for a bilingual remote front desk medical assistant for a US medical practice. The role covers patient calls, scheduling, insurance verification and prior authorizations. Full-time contractor position of 40 hours a week on US time zones, Monday to Friday.
What you will do
- Handle high volumes of inbound and outbound patient calls for scheduling and follow-ups
- Verify coverage, eligibility, co-pays and deductibles across Medicare, Medicaid and commercial payers
- Process, submit and track prior authorization requests
- Update EMR systems with patient demographics and chart notes
- Collect registration details, history forms and consents at intake
- Rebook cancellations and follow up on no-shows
What they ask for
- At least 2 years in a US healthcare practice in a patient-facing admin or front desk role
- Proficiency in EMR platforms such as AthenaHealth, eClinicalWorks or NextGen
- Bilingual in English and Spanish, written and verbal
- Strong knowledge of US insurance verification, payer portals and prior authorization workflows
- Organised, detail-oriented and self-motivated in a remote setting
- Available 40 hours a week, Monday to Friday, on US time zones
What they offer
- Full-time contractor position
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