Specialty
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The role
The company, a global B-Corp providing customer experience services, is hiring a Tier 3 technical support specialist to handle customer inquiries and complaints for a client's products. The role works across teams and requires US business hours and rotating shifts.
What you will do
- Write personalised responses to customer requests
- Triage incoming requests and flag trends in customer issues
- Log, manage and follow up on support tickets
- Troubleshoot product issues and document them clearly
- Monitor client dashboards and reach out to customers needing extra help
- Escalate issues on time and suggest process improvements
What they ask for
- At least 3 years of technical support experience
- Bachelor's degree in any field
- Excellent English, written and spoken
- Basic knowledge of cloud apps such as Google Drive and MS Office, and willingness to learn networks and IT
- Able to explain complex ideas to customers
- Available during US business hours and open to rotating shifts
What they offer
- Monthly pay of 4,200 to 5,250 Canadian dollars
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