Specialty
Who is hiring is shown to signed-in users. Create a free account to see the employer and apply.
The role
The company, a fully distributed company building software for Airbnb hosts, is hiring a customer support advocate for North American time zones. The role troubleshoots technical issues and onboards customers by chat, email and Zoom. The five-day schedule may include one weekend day.
What you will do
- Investigate and troubleshoot complex technical issues with engineering support
- Onboard customers and answer product questions by live chat, email and Zoom
- Write bug reports to escalate to engineering
- Create video and written help content and keep it current
- Pass on customer needs to product and engineering teams
What they ask for
- 3+ years of hands-on technical support for a B2B or B2C SaaS product
- Eye for detail and drive for constant improvement
- Comfortable learning a technical product and adapting to frequent changes
- Able to work North American time zones, including one weekend day
- Airbnb host or short-term rental experience is a bonus
What they offer
- Pay range of 76,958 to 95,700 dollars depending on location
- Equity through token options with a grant value up to 8,700 dollars
- Extra performance share units tied to business targets
- 35 days off per year and parental leave
- Free mental health support through Spill
- Hired as contractor, or employee in the US, EU or Australia
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.