Senior Machine Learning Engineer, CX

CoinbaseNorth AmericaSenior5+ years experienceMachine Learning

The role

Coinbase is hiring a senior machine learning engineer to build the multi-agent LLM platform behind its Help Center, chat and support agent tools. The role is remote in the USA, with quarterly in-person working sessions.

What you will do

  • Build the multi-agent framework for agent assist and secure LLM actions
  • Improve AI concierge chat and agent copilot experiences
  • Detect and handle bad actors and adversarial inputs
  • Set evaluation standards and mentor team members

What they ask for

  • 5+ years in machine learning and software engineering
  • Track record of shipping production ML services at scale
  • Hands-on expertise with large language models and generative AI tooling
  • Experience owning complex ML projects end to end

What they offer

  • Equity and bonus eligibility
  • Medical, dental, vision and 401(k)

This is our own short reading of the posting. The full description, and anything that has changed since, is on Coinbase's careers page behind the apply button.

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