Specialty
The role
Twilio is hiring a Senior Engineering Manager to lead the Know Your Customer engineering team in its Compliance Experiences group. The team owns Trust Hub, the KYC platform that gates access to Twilio's communication APIs and serves millions of requests daily.
What you will do
- Own the delivery roadmap for the Compliance Domain, covering customer-facing services, internal platform APIs and Ops Tooling
- Turn long-term technical strategy from Principal and Staff Engineers into quarterly plans
- Drive adoption of AI coding assistants on the team and measure the effect on velocity
- Be accountable for reliability, incident response, on-call health and security
- Recruit, coach and retain engineers, from mid-level to staff
- Balance priorities among Product Management, internal engineering teams and operations, and report progress to leadership
What they ask for
- 15+ years of software engineering experience, with 5+ years in engineering management
- Experience leading a team of 10+ engineers and directly managing individual contributors
- Strong background designing and operating highly available, cloud-native distributed systems
- Ability to engage deeply on technical design even without coding daily
- Clear written communication of plans, risks and post-mortems
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
