Specialty
The role
Motive, which makes fleet and operations software, is hiring a bilingual Spanish and English technical support engineer based remotely in Pakistan. The person resolves customer issues by phone, chat and email and investigates bugs.
What you will do
- Resolve customer issues with Motive's products over phone, chat and email
- Investigate the source of errors and report bugs to engineering in Jira
- Analyse data to find root causes and the scope of issues
- Correct user and driver data with internal tools
- Coach Tier 1 agents on technical questions
What they ask for
- Fluent spoken and written Spanish and English
- 2 to 3 years in customer support, technical support or software development
- Technical troubleshooting skills for a SaaS product
- Familiarity with the software development process
This is our own short reading of the posting. The full description, and anything that has changed since, is on Motive's careers page behind the apply button.
