Specialty
Languages and tools
The role
Tecsys, a supply chain software company serving healthcare and distribution, is hiring a Technical Support Analyst for its Customer Care team. You will handle Tecsys Elite cases from a ServiceNow queue on a late-evening or weekend schedule, working remote-first.
What you will do
- Own and prioritize cases from the ServiceNow queue
- Troubleshoot Tecsys Elite applications and integrations using logs, research and problem recreation
- Write SQL queries and read Java code and stack traces to find root causes
- Keep customers informed, confirm business impact and offer workarounds
- Escalate to EBS, Cloud Operations and BI teams when needed
- Document solutions in the knowledge base and meet SLA commitments
What they ask for
- Degree or DEC in computer science, IT or related field, or equivalent experience
- Up to 3 years in technical support, help desk or customer-facing support; recent grads with internships welcome
- Strong SQL and ability to read Java-based code, logs and stack traces
- Excellent written and spoken English
- Logical troubleshooting and composure when handling several cases
- Available for a late shift (4 PM to midnight or 5 PM to 1 AM ET) or a weekend schedule (8 AM to 8 PM ET plus two weekdays)
What they offer
- Remote-first flexibility
- Benefits and vacation from day one
- Pension plan with employer contribution
- Employee events and community initiatives
This is our own short reading of the posting. The full description, and anything that has changed since, is on Tecsys's careers page behind the apply button.
