Specialty
The role
Boldr, a global B-Corp providing customer experience services, is hiring a Tier 3 technical support specialist to handle customer inquiries and complaints for a client's products. The role works across teams and requires US business hours and rotating shifts.
What you will do
- Write personalised responses to customer requests
- Triage incoming requests and flag trends in customer issues
- Log, manage and follow up on support tickets
- Troubleshoot product issues and document them clearly
- Monitor client dashboards and reach out to customers needing extra help
- Escalate issues on time and suggest process improvements
What they ask for
- At least 3 years of technical support experience
- Bachelor's degree in any field
- Excellent English, written and spoken
- Basic knowledge of cloud apps such as Google Drive and MS Office, and willingness to learn networks and IT
- Able to explain complex ideas to customers
- Available during US business hours and open to rotating shifts
What they offer
- Monthly pay of 4,200 to 5,250 Canadian dollars
This is our own short reading of the posting. The full description, and anything that has changed since, is on Boldr's careers page behind the apply button.
