Specialty
Languages and tools
The role
Boldr, a global B-Corp providing customer experience services, is hiring a senior customer advocate for email and chat support in English and German. The work supports a US e-commerce supplement brand using Gladly and Skio. Hours follow US business time.
What you will do
- Triage, tag and resolve emails and chats in Gladly within SLA
- Use approved macros and personalise them to the brand's voice
- Process returns and exchanges
- Handle subscription edits in Skio and fix address and payment issues
- Track shipping issues and send proactive updates
- Flag product quality or adverse events and keep clear case notes
What they ask for
- Bachelor's degree in any field
- 3 years of customer service experience by email, phone or chat
- Previous experience supporting SaaS products
- 2+ years supporting US e-commerce customers
- Strong written English and German
- Reliable home office with backup power and internet
- Available during US business hours
This is our own short reading of the posting. The full description, and anything that has changed since, is on Boldr's careers page behind the apply button.
