Specialty
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The role
The company, a support outsourcing company, is hiring a Technical Support Consultant for a four-month project that may continue longer. Candidates in Madagascar or South Africa will troubleshoot a smart lighting product for customers by email and chat.
What you will do
- Answer technical questions by email and chat
- Diagnose bulb, app, connectivity and setup issues
- Document interactions and escalate unresolved cases
What they ask for
- C1 English, spoken and written
- At least 1 year in technical customer support
- Strong troubleshooting skills
- Computer with 8GB RAM and internet of 50 Mbps down, 40 Mbps up
- Video support experience is a plus
What they offer
- Flexible schedule
- Fully remote
- Compensation in USD
- No time tracking
- 4-month engagement with possible extension
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