Specialty
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The role
The company is recruiting for a US HVAC business that needs a customer service and operations administrator to take customer calls, schedule service jobs and handle invoicing and warranty paperwork. The remote role is for candidates in South Africa working US Central Time hours.
What you will do
- Answer inbound customer calls and book service appointments
- Schedule and manage jobs in ServiceTitan
- Keep job records, invoices and reports up to date
- Process warranty claims and rebate registrations
- Follow up on outstanding estimates
What they ask for
- 3+ years in customer service, office administration or service coordination, including calls from US customers
- HVAC, home services or field service experience strongly preferred
- ServiceTitan or similar job management software experience
- Excellent spoken English
- Quiet home workspace, fibre internet and backup power
- Available US Central Time business hours
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.