Specialty
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The role
The company, a content operating system company, is hiring a Senior Support Engineer to resolve complex technical issues for enterprise customers. The role is remote in the United States or Canada on West Coast (Pacific) time.
What you will do
- Own and resolve complex enterprise customer issues
- Lead investigations during high-severity incidents
- Write reproductions, code snippets and issue reports
- Improve documentation and self-serve resources
- Mentor other support engineers
What they ask for
- 4+ years in developer support or engineering roles
- Strong debugging of JavaScript/TypeScript web apps such as Next.js
- Based on the West Coast (Pacific time) in North America
- Paid on-call rotation for high-severity incidents
What they offer
- Stock options
- Paid on-call rotation
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