Specialty
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The role
The company, a support outsourcing company serving tech clients, is hiring home-based customer support consultants fluent in English and French. The work is answering customers by email, chat and calls for client products. Applicants can be in Algeria, Madagascar, Morocco, Côte d'Ivoire, Senegal, Cameroon, South Africa or Tunisia.
What you will do
- Answer customers by email, chat and phone
- Follow internal procedures and SOPs
- Work with internal teams and developers to resolve issues
- Handle sensitive customer data securely and meet KPIs
What they ask for
- Fluent French and English, C1 or higher, spoken and written
- 6-12 months of customer support experience
- Strong analytical and research skills
- Personal computer with at least 8GB RAM
- Stable internet of at least 50 Mbps down and 40 Mbps up
What they offer
- Flexible schedule
- Fully remote work
- Compensation in USD
- Referral rewards
- No time-tracking requirements
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