Specialty
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The role
The company, the company behind Ubuntu, is hiring a Support Engineering Manager to lead a regional support team handling Ubuntu Server, Desktop and public cloud cases for customers. The role is remote within a globally distributed company.
What you will do
- Manage a technical support team, including skills development and performance reviews.
- Run operations: shift scheduling and accountability for team KPIs.
- Make sure customer cases are answered within SLA.
- Act as the escalation contact for customers and own customer satisfaction.
- Hire and train staff, and contribute to the support knowledge base.
- Improve team processes and work with leadership on growth initiatives.
What they ask for
- Extensive Linux command-line experience in support, development or implementation.
- Leadership experience, preferably managing teams.
- Proven track record of customer focus under pressure.
- Excellent written and verbal communication; preferably fluent in two languages with English primary.
- Knowledge of Linux Desktop, OpenStack, public cloud or virtualization is preferred.
- Experience in support organizations and with open source contributions is preferred.
What they offer
- Performance-driven annual bonus or commission
- Learning and development budget of USD 2,000 per year
- Annual compensation review
- Annual holiday leave and parental leave
- Twice-yearly in-person team sprints with travel
- Employee Assistance Programme
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.