Specialty
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The role
The company is hiring an Associate Support Engineer to support customers using Ubuntu and open source products across cloud, desktop and IoT. You own cases from qualification to resolution. This is a globally remote role.
What you will do
- Take ownership of new cases by phone, email and web, and manage them to resolution.
- Keep cases within the SLA and set accurate expectations with customers.
- Write and maintain knowledge base articles.
- Draft technical notices for internal and external communication.
- Escalate to or involve senior engineers when needed.
- Take part in a regular weekend working rotation.
What they ask for
- Undergraduate degree in a technical subject, or a compelling alternative path.
- Linux troubleshooting experience, such as collecting logs and stack traces and editing configuration files.
- Knowledge or hands-on experience in two or more: Linux server administration, programming, networking, virtualization or cloud.
- Strong written and spoken English.
- Ability to travel internationally twice a year for company events of up to two weeks.
- Willingness to pass a background check.
What they offer
- Fully remote, with company sprints to meet colleagues
- Learning and development budget of USD 2,000 per year
- Annual compensation review
- Annual holiday leave and parental leave
- Employee Assistance Programme
- Annual bonus or commission (performance-driven)
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.