Specialty
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The role
The company is hiring a home-based Client Service Manager in Venezuela to look after the clients of a US brokerage that serves contractors. The person keeps each client request moving from intake to carrier decision, payment and issuance, answering clients by email, text and phone.
What you will do
- Prepare complete client files and submit them to the right carrier
- Follow up with underwriters until each request is decided
- Handle 25 to 35 open client requests a week over email, text and phone
- Collect premium payments and execute approved bonds the same day
- Keep Salesforce records up to date and pass pricing questions to licensed producers
What they ask for
- Fluent spoken English for phone calls with US clients
- Experience handling a high volume of open requests at once
- Disciplined Salesforce or CRM habits
- Quiet home office with a strong internet connection
- Available 8:30am to 6:30pm US Central, Monday to Friday, plus light Sunday email
- Insurance or construction background and Spanish are a plus
What they offer
- Health insurance for contractors
- Holiday extra pay
- Mental health days
- Performance-based incentives on top of base salary
- Annual review
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