Specialty
Languages and tools
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The role
The company, a support outsourcing company, needs Spanish and English speaking customer support consultants to help a transportation client's customers and drivers by phone, email, chat and social media. The work is fully remote for people in the listed Latin American cities and Equatorial Guinea.
What you will do
- Answer customers via phone, email, chat and social media
- Help with booking and transportation questions
- Take calls from drivers and resolve their issues
- Track tickets in Freshdesk and escalate complex cases
What they ask for
- Native Spanish and C1 English, spoken and written
- At least 1 year of customer service experience
- Computer with at least 8 GB RAM and 50/40 Mbps internet
- Fixed schedule Monday-Friday, 5 AM-1 PM (GMT-3)
- Freshdesk or logistics support experience is a plus
What they offer
- Fully remote
- Pay in USD
- Fixed Monday-Friday schedule
- Referral rewards
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