Specialty
Languages and tools
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The role
The company is hiring a technical support expert to help users of its email platform by phone, email, chat and social media. The role is remote and based in Colombia.
What you will do
- Answer customer inquiries by phone, email, social media and chat
- Diagnose and resolve complex product issues
- Handle escalations and pass issues to product and engineering
- Mentor newer support team members
- Write knowledge base content
What they ask for
- 3-4 years in client-facing customer or technical support for email, communications or SaaS
- Explaining technical issues to technical and non-technical audiences
- Incident communication and on-call experience
- Supporting email REST APIs and email deliverability
- Familiarity with Snowflake and command-line terminals
- Based in Colombia
What they offer
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings programme
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.