Specialty
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The role
The company, a support outsourcing company, is hiring a remote L2 Technical Support Consultant. Candidates in Colombia, Brazil, Argentina, Mexico or Peru will own and resolve technical issues reported by a client's customers through email, phone and chat.
What you will do
- Resolve technical customer issues by email, phone and chat
- Triage and escalate issues to internal teams
- Record failures and bugs and maintain the knowledge base
- Meet service level agreements
What they ask for
- C1 English, spoken and written
- 1 to 2 years as a technical support engineer, sysadmin or advanced support specialist
- Hands-on Windows and Linux command-line experience
- Hardware troubleshooting and system log analysis
- Computer with 8GB RAM and internet of 50 Mbps down, 40 Mbps up
What they offer
- Flexible schedule
- Fully remote
- Compensation in USD
- No time tracking
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