Specialty
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The role
The company, a staffing partner that builds remote teams for US companies, is placing customer support representatives with clients in e-commerce, tech and healthcare. Reps answer customers by phone, chat and email; the posting asks for people based in Jamaica.
What you will do
- Answer customers by phone, live chat and email
- Troubleshoot account, order, billing and product issues
- Escalate complex cases with clear notes
- Log every interaction in the client's helpdesk
What they ask for
- 1+ year in customer support, call center or client service
- Excellent spoken and written English
- Comfortable with helpdesk and CRM tools such as Zendesk, Gorgias or Freshdesk
- Available during US business hours
- Based in Jamaica with a reliable home office and internet
What they offer
- Health insurance for contractors
- Holiday extra pay
- 100% home-based
- Mental health days
- Performance incentives
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.