Specialty
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The role
The company, a headless CMS company, is hiring a Technical Support Engineer II to handle escalated customer tickets and troubleshoot CMS and web issues. The fully remote role is open to candidates in Costa Rica, Colombia or Mexico.
What you will do
- Resolve escalated support tickets independently
- Manage cases from start to resolution
- Troubleshoot with customers over video calls for complex cases
- Feed customer insights into product and process improvements
What they ask for
- 3+ years of support or software engineering experience
- Able to debug apps built with modern JavaScript frameworks
- Strong JavaScript knowledge; TypeScript is a plus
- CMS experience; headless CMS a plus
- Fluent English
- Remote working experience
What they offer
- Monthly remote work stipend
- Home office equipment package
- 25 days of annual leave plus national holidays
- Personal development fund
- Flexible schedules
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.