Senior Machine Learning Engineer, CX Intelligence

CoinbaseLatin AmericaSenior5+ years experienceMachine Learning Engineering

The role

Coinbase is hiring a Senior Machine Learning Engineer for its CX Intelligence team, which owns the multi-agent platform behind Coinbase Chat and the Help Center. You will lead an orchestration layer spanning vendor AI, internal agents and humans. Coinbase is remote-first.

What you will do

  • Build the orchestration layer for state, context sharing and intent routing across vendor and internal LLM frameworks
  • Build production Python services connecting ML/AI to customer-facing products
  • Lead complex ML projects from design through delivery
  • Set best practices for system design, coding standards and AI/ML workflows
  • Mentor engineers on architecture and AI/ML patterns
  • Run design reviews for security, scalability and performance

What they ask for

  • 5+ years in machine learning and software engineering, shipping production ML services at scale
  • Hands-on with LLMs and frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI or AWS Bedrock
  • Deep Python skills with well-tested production code
  • Specialized knowledge in NLP, information retrieval, computer vision or statistical modeling
  • Ability to write design documents and explain ML architecture to non-technical audiences

This is our own short reading of the posting. The full description, and anything that has changed since, is on Coinbase's careers page behind the apply button.

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