Specialty
The role
Twilio is hiring a Technical Support Engineer to support users of its Email platform. The job is resolving customer issues by phone, email, social media and chat and acting as an escalation point. The role is remote and based in Ireland, with occasional travel for team meetings.
What you will do
- Answer customer inquiries by phone, email, social media and chat
- Resolve complex support problems and escalate to Product and Engineering
- Mentor newer support team members
- Write knowledge base content and meet SLA and CSAT goals
What they ask for
- 3+ years in a client-facing customer or technical support role for Email, Communications or SaaS
- Able to explain complex technical issues by phone or email
- SFDC, QuickBooks or Zuora experience is a plus for billing roles
- Based in Ireland
What they offer
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
