Specialty
The role
Twilio is hiring a Technical Support Engineer for its Programmable Messaging API. The job is helping developers and brands by phone, email and chat with message deliverability issues and debugging their code. The role is remote and based in Ireland, with occasional travel for team meetings.
What you will do
- Work messaging email cases from developers and major brands
- Troubleshoot deliverability issues and debug customer code
- Guide customers by phone and chat while they build SMS applications
- File reproducible bugs in Jira
What they ask for
- Bachelor's degree or equivalent work experience
- 2+ years in a client-facing technical role, ideally supporting REST APIs or enterprise software
- Coding experience in any language for reading and debugging
- Experience with JIRA or a similar ticketing system
- Based in Ireland
What they offer
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
