Specialty
Languages and tools
The role
Twilio is hiring a technical support engineer to resolve customer issues with its voice and platform APIs and SDKs. Remote and based in Ireland, with rosters that can include weekends and holidays.
What you will do
- Resolve complex customer issues with Twilio APIs
- Troubleshoot quality of service problems
- Report reproducible bugs to engineering
- Support customers on holidays when rostered
What they ask for
- 2+ years of technical support experience
- Full-stack JavaScript troubleshooting, server and client side
- SIP, VoIP and IP telephony troubleshooting
- Rostered 5-day weeks that may include weekends
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
