Specialty
The role
Canonical is hiring a Cloud Support Engineer to help customers running Ubuntu and open source products, working through tickets, remote sessions and live conversations. The role is globally remote and includes a weekend rotation.
What you will do
- Work directly with customers via remote sessions, tickets and live conversations to resolve technical problems
- Collaborate with internal engineering teams and regional peers to turn code fixes into customer outcomes
- Own support cases and communicate expectations to customers clearly
- Explain the Ubuntu development process and timelines for engineering fixes
- Write and maintain knowledge base articles
- Take part in a regular weekend working rotation
What they ask for
- Exceptional written and spoken English
- Hands-on experience supporting Linux systems, with exposure to three or more of: KVM/OpenStack, containers, storage, system networking
- Strong troubleshooting skills, including reading stack traces and logs to find OS or application bugs
- Basic programming logic in any language
- Undergraduate degree in a technical subject or a compelling alternative path
- Strong academic track record
What they offer
- Distributed work with twice-yearly in-person team sprints
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review and performance-driven bonus or commission
- Annual holiday leave plus maternity and paternity leave
- Employee Assistance Programme and recognition rewards
This is our own short reading of the posting. The full description, and anything that has changed since, is on Canonical's careers page behind the apply button.
