Specialty
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The role
The company is hiring a part-time virtual assistant for a mental health practice focused on root-cause psychiatry. The work covers front desk, billing, patient communication and outreach, 11:00 AM to 3:00 PM EST, and the practice prefers candidates in the Philippines.
What you will do
- Answer inbound calls, make follow-up calls and help with medication refill requests
- Schedule and confirm appointments and manage the inbox
- Verify insurance eligibility and update records in the EHR
- Collect copays, follow up on payments and support billing and coding
- Reply to prospects on Instagram DMs, reactivate past patients and contact local therapy offices about referrals
What they ask for
- Prior mental health or psychiatric practice experience strongly preferred
- Weave (VoIP) and Healthie (EHR) experience strongly preferred
- Insurance verification, billing and copay collection experience
- Clear, gentle spoken English and confidence on patient calls
- NBI and/or local police clearance before onboarding
- Laptop or desktop, noise-canceling headset, webcam and at least 25 Mbps internet
- Available Monday to Friday, 11:00 AM to 3:00 PM EST
What they offer
- HIPAA and cybersecurity training and certification provided
- Optional VPN access
- Dedicated HR and contractor support team
- US holidays off as approved by the client
- Optional performance-based incentives
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.