Specialty
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The role
The company is hiring a Patient Care Coordinator for an outpatient family mental health practice with over 300 patients. The role handles patient calls, prior authorizations, lab orders and email, and keeps records in Charm EHR and Headway.
What you will do
- Take about 10 patient calls a day for scheduling, inquiries and intake questions
- Triage and clear the practice email inbox daily
- Start, track and complete 1 to 2 prior authorizations daily
- Coordinate lab orders and results with Quest Diagnostics
- Manage charts, calendars and intake paperwork in Charm EHR
- Coordinate with the Headway billing team on insurance and claims details
What they ask for
- Hands-on experience with Charm EHR or a similar behavioral health EMR
- Familiarity with Headway billing workflows
- Experience submitting and tracking prior authorizations
- Experience with lab ordering via Quest Diagnostics or similar
- Exceptional spoken and written English with an empathetic tone
- Self-organized, able to handle ongoing admin independently
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.