Specialty
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The role
The company is hiring a full-time medical virtual assistant for a therapy and healthcare practice. The work covers claims denial management, billing reconciliation, EMR administration, phone handling and practice operations. Philippines-based candidates are preferred.
What you will do
- Follow up on unpaid, denied or stuck insurance claims and help resubmit them when needed
- Complete and reconcile weekly, bimonthly and monthly billing reports
- Maintain patient and administrative records in the HelloNote EMR
- Chase signed Plans of Care and prior authorizations with doctors' offices and insurers
- Handle inbound and outbound calls and track practice KPIs
- Support onboarding of new therapists and interns and HR file organization
What they ask for
- Experience with denied or unresolved insurance claims, including primary and secondary insurance
- Billing reconciliation experience
- Prior EMR/EHR experience; HelloNote training is provided
- CRM or workflow-tracking system experience
- Healthcare administration or therapy practice experience
- Excellent English communication and attention to detail
- Available Monday to Friday, 8:00 AM to 5:00 PM Eastern Time
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